theailablog

Troubles with the AILA web Site - update

Dear members

Review Netspeed as an ISP and web host, the many serious problems and the disappointing service

The AILA National Office can report that we have successfully transferred the web site away from Netspeed.  Many complaints about Netspeed.

We had many many problems with Netspeed over many months - this led to requests and complaints  to Netspeed, to any Netspeed staff we could find - but little response from Netspeed , most of time nil response or too little too late  - so we gave up on complaining to Netspeed - held a review of Netspeed in comparison to other providers - and moved away from Netspeed!

We have moved the web hosting due to the disappointing and frustrating service being provided by Netspeed over an extended period of time.

yes we were very very disappointed, and even very very amazed, with the Netspeed service.

We tried everything and were very patient over an extended time - months!

But in the end we gave up on Netspeed! both as a web host and as the Internet Service Provider.

The final Review

there were four major issues in the end.

FYI: A REVIEW of Netspeed

The first was that we paid extra to be business customers - but the responses to problems was slow and often did not happen at all - this was the Netspeed priority service!

Second was that over the last few months the site would regularly disappear overnight. this then  a special call for Netspeed to make it active again.  in the end this magic Netspeed fault was happening almost every night. you can see how the lack of confidence in Netspeed developed!

third was the placement on the Netspeed server of a piece of software - Google-Urchin. this little gem tracked the visitor usage.  Without our permission or knowledge,  it appeared in all of the AILA main pages on the Netspeed server and was being detected as a virus. We did not ask Netspeed for the software. We definitely did not appreciate the code being placed within all our pages. Netspeed never explained what it was doing there, despite requests. It took a whole weekend for us to remove the code from all the thousands of pages on the AILA web site.

and Fourth (yes there’s more), Netspeed moved the AILA site to a new server, but Netspeed failed to update the server side code that ran such things as the AILA pay page. This at a time when it was in high demand with members making payments and booking for events. One week later Netspeed replied to our many urgent requests  - but they had failed to get the pages working!

We gave up on Netspeed!

and finally  Netspeed then responded to our many requests to shut things down in the same Netspeed manner. That is there was no Netspeed response from urgent requests sent to Netspeed staff! (still have not received a response from our ten communications).

It was such a fun four weeks extracting our services from the Netspeed services!

AILA National Office